The Shinola Guarantee & Repairs
Every Shinola watch is guaranteed for life under the terms and conditions of our warranty. In the case of defects covered by the warranty, all components (excluding battery, leather strap and buckle) will be repaired, or the watch will be replaced free of charge. If the exact model is not available for replacement, a watch of equal value and similar style will be provided.
The Shinola Guarantee does not cover:
- Leather strap, battery or buckle
- PVD coating
- Damage resulting from improper handling, lack of care, accidents or normal wear and tear
- Water damage unless marked water–resistant
- This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized Shinola sales or services agents, unauthorized service, or other factors not due to defects in materials or workmanship
For further information about what is covered by the Shinola Guarantee, view the warranty included in your Shinola watch manual or download the PDF.
Should you require work under warranty, please contact Shinola Customer Care via phone or email. Shinola Customer Care will provide you with a return label to send back your watch free of charge. The watch must be sent along with a copy of your order confirmation email or sale receipt and the completed provided watch repair form.
For service work that is not covered under warranty, the service center may perform services for a charge, depending on watch style and the type of work requested. These charges are subject to change. You will be notified of any changes and will be required to approve them before services are performed.
Do not send original packaging, as it will not be returned. Shinola highly recommends you insure your parcel and adequately protect the watch during shipment. Shinola is not responsible for products lost or damaged during shipment.
As we have a dedicated European Service Centre, no customs duties will be charged when shipping to the following countries: United Kingdom, Ireland, Germany, France, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Luxembourg, Finland, Denmark, Sweden.